Cloud PBX Portal
12. Taking a Phone Home
12. Taking a Phone Home Topics: Depending on your office’s network configuration, you may be able to use your phone at home. • Installing a Phone at Home • Troubleshooting a Remote Phone Installing a Phone at Home To install the phone at home, you ...
11. Viewing Call History
11. Viewing Call History Topics: Call history allows you to review, filter, and export call logs for greater analysis. • Displaying the Call History Page • Filtering Call History • Exporting Call History Displaying the Call History Page All call ...
10. Working with Inventory
10. Working with Inventory Topics: The Inventory page allows you to manage your phone numbers and phone hardware. • Displaying the Inventory Page • Managing Phone Numbers • Managing Phone Hardware Displaying the Inventory Page All inventory tasks are ...
9. Working with Music On Hold
9. Working with Music On Hold Topics: The system has a Music on Hold feature that plays when callers are on hold or waiting in queue. You can precede the first file with an optional introductory greeting. • Displaying the Music On Hold Page • Adding ...
8. Working with Time Frames
8. Working with Time Frames Topics: Using time frames, you can tell the system about the times when your office is open, closed, or celebrating a holiday. Time frames do not go into effect until you apply a time frame to an answering rule or ...
7. Working with Call Queues
7. Working with Call Queues Topics: Call queues are a “waiting line” commonly used for support and sales groups. Callers receive music on hold while waiting for the next available agent. • Displaying the Call Queues Page • Adding Call Queues • ...
6. Working with Automated Attendants
6. Working with Automated Attendants Topics: Automated attendants (“auto attendants”) are automated greetings with options to route calls. The Croo system has an auto attendant builder that gives you easy access to change recordings and options ...
5. Working with Conferences
5. Working with Conferences Topics: Your Croo Cloud PBX system includes a Conference Bridge that allows people inside and outside your company to participate in a conference call. • Displaying the Conferences Page • Adding Conferences • Editing ...
4. Working with Users
Topics: Users are the extensions on your system. This chapter describes how to add, edit, and import users to the system. System users are users associated with queues, auto attendants, and other system features. • Displaying the Users Page • Adding ...
3. Working with Active Calls
Topics: The Home page has an ACTIVE CALLS section that shows graphical and statistical information about current calls. This information updates automatically as active calls change. • Call Graphs •Statistics Panel Active Calls Page Call Graphs The ...
2. PBX Admin Guide - Quick Guide to Common Tasks
The PBX Admin Guide is divided across 12 chapters, and also includes a Glossary of Terms for terms used across the guide that you may not be familiar with. Please feel free to navigate to another chapter of the guide by utilizing the links below. 2. ...
1. Cloud PBX Admin Guide - Accessing the Admin Web Portal
The Cloud PBX Admin Guide is divided across 12 chapters, and also includes a Glossary of Terms for terms used across the guide that you may not be familiar with. Please feel free to navigate to another chapter of the guide by utilizing the links ...