5. Working with Conferences
5. Working with Conferences
Topics: | Your Croo Cloud PBX system includes a Conference Bridge that allows people inside and outside your company to participate in a conference call. | |
• Displaying the Conferences Page • Adding Conferences • Editing Conferences • Deleting Conferences • Joining a Conference • Viewing Conference Statistics |
Displaying the Conferences Page
All conference tasks are performed from the Conferences page. To display this page, click the Conferences icon 
on the menu bar:
The following figure shows an example of the Conferences page. The 
button at the top-right side of the page refreshes the information on the page.
Where to go from here: | From the Conferences page, you can: ● Add conferences. ● Edit conferences. ● Delete conferences. ● Join a conference. ● View conference statistics. |
Adding Conferences
The following procedure describes how to add conferences. When adding a conference, we recommend you require a leader to start the conference; otherwise, anyone with your participant code can use your bridge.
- From the Conferences page, click the Add Conference button. The Add a Conference pop-up window appears.
- Complete the fields (see Table 5-1 below).
- Click Add Conference.
- Click Save.
Table 5-1. Adding/Editing a Conference
Setting | Description |
Name | Enter a name for this bridge. The name should allow you to differentiate this bridge from other bridges you configured. |
Type | Select the conference type. Choices are: ● Dedicated conference bridge = a shared bridge on its own dedicated extension. ● Owned conference bridge = a bridge associated to a user on the system (for example, the bridge for user 111). |
Extension | Adding a conference: select the extension used to join this conference. Editing a conference: read-only field that shows the extension. |
Direct Phone Number | Select the phone number used to join the conference. Owned bridges also have a direct dial field, which is the number internal users can dial to access the bridge. |
Leader PIN | Enter the personal identification number (PIN) that the leader will use to authenticate access when joining the meeting. This PIN is private and should be known by internal staff only. |
Participant PIN | Enter the PIN that participants will use to authenticate access when joining the meeting. Distribute this PIN to all guests of the meeting. |
Minimum participants to start | Select the minimum number of participants that must attend the conference before it can start. |
Options | Select the following options: ● Require a Leader to start: When checked, the system requires a leader to start the conference. If unchecked, the conference call will start when the first participant joins, regardless of whether a leader is present. ● Prompt all participants for their name: When checked, the system prompts users for their name when they call in to the conference call. ● Announce participant arrivals/departures" When checked, the system either beeps or announces when a participant joins or leaves the conference. |
Editing Conferences
There might be times when you need to edit conferences. For example, you might want to change the leader or participant PIN.
- From the Conferences page, either:
– Click a name
OR
– Hover over a name, and then click the
icon at the far right of the Conferences page. For example:
Either step displays the Edit pop-up window. For example:
- Complete the fields (see Table 5-1 above).
- Click Save.
Deleting Conferences
If you no longer need a conference, you can delete it from the system.
- From the Conferences page, hover over the conference, and then click the
icon at the far right of the row. A confirmation prompt appears. - Click Yes to delete the conference or No to retain it.
Joining a Conference
There are several ways to join a conference.
● Phones in your system can dial a dedicated bridge via the extension of the bridge. An owned bridge can be dialed by using the configured Direct Dial code.
● Set a Direct Inward Dial (DID) number to the bridge for inside and outside callers (see Chapter 10 “Working with Inventory“).
● Participants can call your main number, and then be transferred to the bridge, or the bridge can be an option of the auto-attendant.
When joining, the system prompts you for your password (either the leader or participant PIN, depending on your role).
Viewing Conference Statistics
You can display historical information about your bridge.
- From the Conferences page, hover over the conference, and then click the
icon at the far right of the row.
A pop-up window shows statistics about the selected conference.
- For more information about participants, click the hyperlink under the Participants column.
- When you finish viewing the information, click Close to close the pop-up window.
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