12. Taking a Phone Home

12. Taking a Phone Home

12. Taking a Phone Home




Topics:


Depending on your office’s network configuration, you may be able to use your phone at home.

• Installing a Phone at Home

• Troubleshooting a Remote Phone


Installing a Phone at Home

To install the phone at home, you need an Ethernet cable and an AC power supply.

  1. Plug either end of the Ethernet cable into the phone’s LAN jack.
  2. Connect the other end of the cable to your home router or switch.
  3. Connect the supplied AC adapter to the phone and to a working AC outlet. The phone is now ready for use.

Note: Your provider cannot guarantee call quality or reliability with phones that are not on the provider’s data network. In addition, E911 services might not work properly when removing a phone from the office.

Troubleshooting a Remote Phone

In the unlikely event you encounter a problem using the phone at home, consider the following troubleshooting suggestions.

Problem

Corrective Action

The phone can make a call but lacks audio or cannot receive calls.

There might be a problem with your home network. Ensure that your network does not have double Network Address Translation (NAT) or SIP Application Layer Gateway (ALG) disabled on the router. Your provider cannot reconfigure the home network; however, your provider will provide technical assistance to your IT staff or vendor.

Your home router is in a different room from the phone, and Ethernet wiring isn’t available between the rooms.

Consider using a Home Plug Powerline solution. Your provider does not provide or support Home Plug systems, but such solutions are available from office supply and electronics stores.

The phone does not work at all.

Contact your provider for technical support. Before calling, have the phone’s MAC address ready.

Phone can make and receive calls but call quality or reliability is poor.

● For connecting your phone/ softphone, use Ethernet instead of Wi-Fi.

● Check the quality of your internet connection at http://myspeed.visualware.com. If your Mean Opinion Score (MOS) is below 4, your Internet connection lacks the speed or quality to support an IP phone.

● Your router may be able to prioritize SIP (IP Phone) traffic. Have your IT staff or vendor configure the Quality of Service on your router.

Your provider cannot guarantee call quality or reliability with phones that are not on the provider’s data network.

    • Related Articles

    • 3. Working with Active Calls

      Topics: The Home page has an ACTIVE CALLS section that shows graphical and statistical information about current calls. This information updates automatically as active calls change. • Call Graphs •Statistics Panel Active Calls Page Call Graphs The ...

    • 2. PBX Admin Guide - Quick Guide to Common Tasks

      The PBX Admin Guide is divided across 12 chapters, and also includes a Glossary of Terms for terms used across the guide that you may not be familiar with. Please feel free to navigate to another chapter of the guide by utilizing the links below. 2. ...

    • 10. Working with Inventory

      10. Working with Inventory Topics: The Inventory page allows you to manage your phone numbers and phone hardware. • Displaying the Inventory Page • Managing Phone Numbers • Managing Phone Hardware Displaying the Inventory Page All inventory tasks are ...

    • Call Center Monitoring

      Overview The Call Center solution provides the monitoring tools and reporting capabilities needed to manage a typical call center operation. The focus of this capability is found in the PBX portal when logged in using the Call Center Supervisor role. ...

    • Call Center Agent Announcements

      Announce to Agent is a powerful way to further assist Queue Agents in preparing for and effectively handling calls. This feature allows the system to play a message before the Queue dispatches the call to the Agent, providing Queue Agents with ...